Privacy notice
Quick answer
We collect only the details you give us through our forms, phone calls or messages, such as your name, contact details and postcode, and use them to respond to your enquiry. We do not sell your data. You can ask to see, correct or delete your information at any time under UK GDPR.
Last updated:
Data controller: Scot Energy Efficiency Ltd, 66 Paul Street, London, EC2A 4NA. Company number 17408629. Email: info@scottishenergyefficiency.co.uk.
What we collect and why
When you submit our enquiry form we collect your name, email address, phone number, postcode, and the content of your message. We use this solely to respond to your enquiry, provide a quote, and arrange any follow-up survey or installation work you request.
Lawful basis
We process your data under Article 6(1)(b) UK GDPR — it is necessary for the performance of a contract or to take steps at your request before entering into one. For marketing communications, we rely on your consent (Article 6(1)(a)).
Who we share it with
Your enquiry is sent to our CRM via a secure webhook. We may share your details with our MCS-certified installation partners if your enquiry involves an installation. We do not sell your data or share it with unrelated third parties.
Cookies and analytics
We use Google Tag Manager with Google Consent Mode v2. No analytics or advertising cookies are set until you give consent via the cookie banner. Essential cookies (session management) do not require consent.
Your rights
You can request access to, correction of, or deletion of your personal data at any time by emailing info@scottishenergyefficiency.co.uk. You may also lodge a complaint with the Information Commissioner's Office (ico.org.uk).
Retention
We keep enquiry data for up to 24 months after last contact, or as long as necessary for any ongoing contract. After that it is securely deleted.